An independent room and a network skin retain different controls. The service scope must match what the operator is actually allowed to change or investigate.
Allocate the decisions behind the schedule
| Workstream | Decision to assign |
|---|---|
| Tables and tournaments | Who proposes and approves formats, times and changes? |
| Guarantees and promotions | Who funds a shortfall and approves the budget? |
| Cancellation and refunds | Who can act and which published rules govern the outcome? |
| Community and support | Who moderates, answers cases and escalates concerns? |
| Integrity | Who can inspect evidence across the relevant player pool? |
| Financial adjustments | Who approves a correction and reconciles the result? |
Use actual participation by format and hour where available. A larger schedule can fragment a small audience, while an aggressive guarantee can create a funding obligation independent of entry revenue.
Rehearse a disputed tournament or hand
Follow a cancellation from the decision to player communication, refunds and reporting. Then review a disputed hand that requires integrity evidence. Confirm the records available to the operations team and the point at which a network or supplier must act.
Preserve the rules version, hand history and decision reasons. The team should be able to explain the case without promising an outcome before the authorized review is complete.
Review the service against its purpose
Agree the reporting cadence and decisions each report should support. Useful measures may include relevant concurrent activity, tournament cost, unresolved cases and operating workload. Keep promotional activity separate from evidence that it attracted incremental participation.
If the service is handed to your own team later, transfer the schedule, open cases, permissions and runbooks together. A calendar export alone does not transfer the work behind it.
Send the room or network model and current schedule, guarantee policy and support arrangements. If the model itself is undecided, start with the poker comparison guide.